Why Do We Need To Implement Cancellation Policy?
Please inform us at least 48 hours prior to your appointment if you would like to cancel your appointment, change your appointment date and/or time, or change have a Change Of Treatment.
If you have an existing treatment programme with us, there will be a deduction of one session of your programme for three no-show and/or late-cancellations over a 6 month period:
The above charges will be deducted from existing treatment credits in the event of No-Show or Late Cancellations.
If you do not have existing treatment credits or programmes with us, a deposit of S$50, S$100, S$200, or S$500 is required according to the appointment duration as detailed above. The deposit will be forfeited in the event of No-Show or Late Cancellation.
Any exception to this cancellation policy?
We understand that occasionally, situations such as medical emergencies can arise. These situations will be considered on a case-by-case basis. Examples of a medical emergency include: Covid-19 positive, an accident, or a medical illness requiring hospitalisation.
For other exceptions, please call Us to find out more. You can call us at 6837-0507 or SMS/ WhatsApp us at 9630-3022.
Radium Medical Aesthetics reserves the right to amend, vary or modify the terms of our cancellation policy at any time without giving prior notice to you and such amendments shall be effective immediately upon inclusion/publication of such amendment on this website.